Respect Our Customers
Side Bank & Trust Company is dedicated to providing excellent
personal service and care to our customers. In our commitment
to deliver such superior service, we recognize and respect
our customers privacy by protecting our customers personal
and financial information. North Side Bank pledges to you
that your trust is our top priority and we will maintain your
privacy to the highest level in compliance with the following:
our, and us means The North Side Bank
& Trust Company. When we use the words you
and your we refer to any consumer or customer
who has a continuing relationship with us such as:
personal information is the nonpublic portion of personally
identifiable information about you that we collect in association
with financial services or products that you have with our
nonaffiliated third party is any firm that is not
an affiliate of our bank.
INFORMATION THAT WE COLLECT
retain and utilize only necessary information about you for
lawful business purposes. Your information is obtained either
directly from you or from other sources necessary during the
course of our business relationship. We collect information
from the following sources:
we receive from you on applications or other forms
about your transactions with us
about your transactions with nonaffiliated third parties
from a consumer reporting agency
with us is important; therefore, we will not disclose your
nonpublic personal information to nonaffiliated third parties
except for the following:
information is provided to help complete a customer initiated
customer requests or permits it
information is required by or allowed by law
accordance with the Fair Credit Reporting Act, we share
information with reputable information reporting agencies
information is necessary to the companies that provide support
services for us such as imprinting checks or providing marketing
occasion, we sell a particular line of business or function
(for example, mortgage servicing rights). Classically, a
core part of that business is its customer database. The
North Side Bank & Trust Company reserves the right,
in such conditions, to transfer ownership of the related
customer database to the purchaser.
the privacy of your information disclosed to our service providers
by contractual agreements or privacy statements limiting them
to using the information only for services provided to us.
Nonaffiliated third parties may have access to information
related to our customers that has been obtained independently
of us (through credit bureaus or public records for example).
Mailings and solicitations based on this information are not
within our control.
ACCURATE CUSTOMER INFORMATION
make every effort to maintain complete and accurate information
about you and your accounts. We have strict procedures in
place to ensure that your information is current and correct
in accordance with reasonable commercial standards. If you
find any mistakes regarding your information, please call
customer service at the number provided in the Contact
Us section of this disclosure.
STANDARDS AND PROCEDURES TO PROTECT YOUR PRIVACY
committed to the security of your financial and personal information.
We value your trust and take every precaution necessary to
keep your information secure by way of the following:
bank employees are aware of their responsibility to respect
and protect your confidential information. Customer information
is accessible only to employees who require it to provide
products, services or support.
ensure all bank employees are bound by our code of conduct
governing the use of customer information and that they
are subject to disciplinary action if they fail to do so.
uphold physical, electronic and procedural safeguards to
protect customer information.
operations and data processing are in a secure environment
that guards customer information from being accessed by
have any questions regarding the confidentiality of your customer
information, please speak with a customer service representative
by visiting any one of our branches or by calling 1-513-542-7800.
You may also e-mail us by logging on to our website at: www.northsidebankandtrust.com
you enter a transaction or provide personal information (such
as an account number or password) in our customer information
areas, we encrypt it using Secure Socket Layer (SSL) technology.
SSL protects information as it crosses the Internet. You can
tell if you are visiting a secure area within a Web site by
looking at the symbol on the bottom of your browser screen.
If you are using Netscape Navigator or Internet Explorer,
you will see either a lock or a key. When the symbol appears
unbroken or the padlock is in the locked position, your session
connection is taking place via a secure server.
When you interact with our Bank E-Z Internet Banking sites,
we strive to make that experience simple and convenient.
When you come to our Bank E-Z site, our Internet server
sends a cookie to your computer. A cookie is simply an electronically
transmitted file that holds small pieces of information.
When you navigate through Bank E-Z, your browser "requests"
pages for you to view, and that request will include the
information stored in the cookie we previously sent to your
computer. This process is like an electronic "handshake"
between our system and your computer; the information exchanged
allows us to recognize your browser.
as well as data taken from them, do not identify you personally.
They merely recognize your browser. Unless you choose to
identify yourself to us, either by responding to a promotional
offer, opening an account, or registering for an online
service, you remain anonymous to us.
Cookies": Session cookies exist only during an online
session with North Side Bank. Session cookies allow you
to conduct transactions or requests through Bank E-Z. An
example is a request to see your account balance. Without
the session cookie information, we would not be able to
complete your Bank E-Z transactions securely. Session cookies
help us make sure you are who you say you are after you
have logged in. We do not sell this or any other information
about you to other Web sites, merchants or financial institutions.
E-Z Message System and Contact-Us from our Web Page. These
means of communication are an important channel between
you and us. We encrypt all information shared between these